Xplan Expert12th Feb AMA: I'm Courtney Youngblutt, Xplan Design Consultant & efficiency expert, Ask Me Anything!
Hi courtney.youngblutt,
OFA, great topic now it's been 1 month since the new requirements have commenced! I have a couple of questions (and wish lists)!
1. What widgets can be used for tracking the new OFA requirements (if using the standard Opt-in fields)?
We have a couple already set up to track changes, who is due in the next 60 days, those whose status has changed to lapsed out after 150 days, do you have any other suggestions on helpful widgets?
2. It would be great if the terminology in the widgets and opt-in fields could be updated to replicate the new terminology, is this on the roadmap any time soon? 😁
3. Search Criteria - we would like to create a search criteria for clients due for OFA 60 days before their reference day to be able to schedule workflow to commence. That one is possible. Then another search criteria that includes clients that have a reference date that is say 120 days old we can schedule a report to be sent to advisers as they only have 30 days left, then another that is 150 days old so we can identify clients that either haven't been updated in XPLAN or they need fees turned off. If the opt-in section is used correctly, we can see those that have lapsed - opt-out, however if the status was not changed to pending, we need to be able to identify those clients as well. However, to add this search criteria, the fields do not allow 3 digits to be entered, the max is 2. Do you have any suggestions on work arounds for this?
Thanks
Jackie
- courtney.youngblutt
Oh I love widgets Jackie! So easy to see where things are at, at a glance.
1. There are some great widgets you can use for tracking OFA (cc sally.hanley4, sarah.burke38 , felicity.eardley, sally.warncken). It sounds like you are all over it, but there are definitely some flexible options under the Opt-in Anniversaries and Status Change widget. 💡My tip is to add this widget to a dashboard multiple times with various settings - using this one widget you can see:
-
- Upcoming OFA Renewals (within whatever time frame you’d like to set)
- Pending OFA Renewals
- Overdue OFA Renewals
- Lapsed OFA Renewals
- Declined OFA Renewals
If you’re tracking key parts of the process and are using Cases/Threads, you could also look into some of the Task Widgets to see if they provide further insights for you.
2. Re: It would be great if the terminology in the widgets and opt-in fields could be updated - agree - I believe the product team may do a cleanup of this area at some point - I know they didn’t want to remove data or rename fields that people were already using during the change over.
Also keep an eye out for the Xplan BI tool, later this year, as more and more fields are added to it’s capability this is likely to become the goto for reporting such as this!
3. Search Criteria -I hear you, as do others - see my comment to Susie below.
One work around that comes to mind is to run the report by month instead of days. You just might need to make sure you’re looking sufficiently far into the future to avoid getting a result that tells you an OFA is due tomorrow!
Thanks Courtney, we will look at this. Just want to check that widgets are not going to be de-commissioned with the new Task Hub as we've noticed some issues with outcomes and thought this was considered the old tech. We used to use them
- courtney.youngblutt
Hi sarah.burke38, definitely no immediate plans to decommission them. Eventually I think alot of users will move over to using the new Xplan BI product - once it is released and fine-tuned, for reporting such as this - but that is quite a while off yet.
Re: The new Task Hub and issues with outcomes - as the new task hub is now the default for everyone, if you can replicate the issue I'd encourage you to raise it with support via IressConnect so the teams can look to resolve it. Thank you!!
-
Note to anyone from Xplan who is following the issue Jackie mentions about the 3 digits for search criteria - this should have been resolved years ago. It was raised as an issue when the first version of FDS and consent process commenced, and we needed to be able to search on 120 and 150 days post the anniversary date. And it has been raised a number of times since and nothing has happened!
- courtney.youngblutt
Hi susie.vincent,
I understand that this has been raised before and fully agree that it would be useful.
I checked in with the product team to see why we haven’t just gone ahead and just done this. They also get that this would be helpful, and updating it has not been ruled out, but unfortunately it would be a massive job behind the scenes and would have flow on impacts to lots of other areas.
It's not a quick fix and can't be considered in isolation, so needs to form part of a much larger piece of work.... not what you wanted to hear, I know. 😬
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