Xplan Expert14th August AMA: We're Leah, Xplan expert, and Rob, IressNet product manager, Ask Us Anything!
Hi guys, I have a couple questions:
1) We haven't set up insurance datafeeds and aren't sure how much information actually flows through here and what impact it might have on the existing policy information entered in the insurance section. Are there set fields where every datafeed will populate or is every insurer a bit different? What happens if you overwrite a field, will it just be overwritten by the datafeed overnight?
2) We are constantly lodging support tickets for incorrect cash balances on netwealth datafeeds. Its now in a place where we are told manual cash entries are required. What is going on here and why is this so difficult only for netwealth datafeeds?
leah.saundersHi Michael
Thanks for your questions.
Insurance datafeeds will bring through all of the core information of a policy. E.g. Life Assured, Cover Details, Premium amounts, payment amounts etc. Where they may differ is in some of the finer details around providing details on loadings and exclusions (as examples). If you manually enter data into a field that the Life Office is providing, the datafeed will override that field the next time the datafeed is supplied for that policy. For data points not supplied by the life office, they will not be touched, so any manually entered information will remain.
Netwealth - Unfortunately Netwealth have a couple of underlying issues with their Cash Accounts that we continue to work with them to resolve. We will provide this feedback to Netwealth, and we would always recommend that you do too!
If you review the Platform Summary reports, you will see known issues for each provider.
I hope this helps!
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