14th August AMA: We're Leah, Xplan expert, and Rob, IressNet product manager, Ask Us Anything!

Thanks  for the question Jackie,

We have broken the response up to make it easier.

Credential requirements

The bad news is that, at present we do not have a central reference that identifies the requirements of each of the data providers in regards to credentials.   We hear you and will investigate how we can make this easier for you.

Expiry Date Notifications and Management

Within Xplan, the expiry date for credentials is clearly displayed on the Adviser Mappings page. To ensure timely updates:

• One Month Prior to Expiry: Advisers will receive an email notification warning them of upcoming credential expiry.
• One Week Prior to Expiry: Daily notifications will be sent to advisers if credentials remain un-updated.
• Post-Expiry: Advisers will continue to receive notifications indicating their adviser mapping is invalid, and data will no longer be received.

Administrators have the option to receive these notifications on behalf of advisers as well.

We strongly recommend that all users of datafeeds enable datafeed notifications. Details on how to configure these can be found on the Iress Community  ‘Configuring User Notifications for Datafeeds’ . 

Jackie, in your situation, follow the above and go to the All user config option.

Addressing Incorrectly Flagged Invalid Credentials

A scenario can arise where credentials are flagged as invalid by Iress, even though they are factually correct. This typically occurs when a data provider temporarily indicates an invalid status to Iress. Iress then records this status.

To enhance performance and avoid re-checking thousands of invalid mappings, the Iress datafeed system does not automatically retry the validity of an adviser registration if it hasn't been edited.

Here is my workaround for Incorrect Invalid Flags:

1. Delete and Re-enter: While effective, this is less efficient.
2. Edit Comment Field (Recommended): A simpler solution is to edit the comment field (e.g., by adding a single character like a period ".") and then saving. This action signals to the datafeed service that the adviser mapping has been changed, triggering a revalidation of the mapping the following day.

Future Enhancements: Daily Credential Revalidation

If you have been reading our 2nd Half roadmap, you will see that we have been concentrating on data security. This initiative will significantly assist advisers and administrators by automatically cleaning up old and expired adviser registrations, improving overall data management. We will provide updates on its release soon!    Linked to this is, is a project to enable daily revalidation of credentials!