AMA: I'm Matthew Townsend, Xplan tasks expert and product manager at Iress, Ask Me Anything!
Advisely BoardHi Matthew, I paid someone a couple of years ago to create our current threads in xplan. They're great as they automatically open up emails and file notes at specific times of the thread. If I want to make changes to these, where would I go and do you feel this is something most people could set up on without IT or xplan guru support? How would someone get started setting these up from scratch as can make a real difference to a business!
Hey mat.tenison3,
Thanks for kicking us off with a great first question and I couldn't agree more with you when you say they can make a real difference to a business.- You can find all your workflow (Threads/Cases) templates by searching for
'Threads' in the navigation - it will be the first result that appears under Global - or by navigating to: Admin > Site > Templates > Tasks & Thread template > Threads - I'm not going to say there's not a learning curve because there is, but we see practices big and small creating and updating their own workflows without the need to hire others so its definitely achievable, deciding factor might be whether you have the time or not. Editing existing workflows can be a simple way to start.
- Keep in mind yYou can also export your templates (use the action menu dropdown next to each template) so you have a back up and removes some of the risk.
- If you want to start from scratch my main tip would be to pick a simpler workflow or process, build that out, get your automations and then tackle some of the more complex ones.
If you want to learn more there's a number of webinars and courses on the Iress Learning Centre that can help. This one can be a good starting place: https://learningcentre.iress.com/course/view.php?id=636
- mat.tenison3
Nice one! Thanks for the help!
- You can find all your workflow (Threads/Cases) templates by searching for
