rob.borthwick's avatar
rob.borthwick
Icon for Iress Team rankIress Team
9 months ago

AMA: I'm Rob Borthwick, Head of Product - Datafeeds at Iress, Ask Me Anything!

Do you have a burning question about Datafeeds in Xplan? Join me here on Thursday 12th September from 2pm to 2:30pm. With over 25 years of experience developing financial planning software and, in ...
advice production
xplan
raman.singh's avatar
raman.singh
Curious Observer
9 months ago

We have raised issue with IRESS about the Datafeeds not working also have asked the insurers if they have been sending the data feeds. The conclussion we came to is that Insurers have been sending the datafeeds and IRESS has been doing the datafeeds but somehow we cannot see the data at our end.

When we raise the ticket with IRESS we are told to check with the Insurer and the insurer sends us to IRESS, but there is no resolution till date.

Can you please advise what could be the issue here?

  • rob.borthwick's avatar
    rob.borthwick
    Icon for Iress Team rankIress Team
    9 months ago

    Hi raman.singh

    Without knowing the specifics of the issue, my assumption would be that the Adviser Registration (adviser mapping) is the issue. If your Adviser registration is not valid, data providers will not supply data to Iress.

    If you can provide addtional detail, I would be able to look into further.  Do you have Iress Support ticket reference (IDS) that I can refer to?

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