Forum Discussion
Hi @carolyn.pretorius
Thanks for your questions.
1 – Without knowing the specifics of your situation I am going to assume that you had a conversion done that brought through the Insurance Policies initially. It has been identified that there was an issue with the Conversion process that resulted in causing the datafeeds to duplicate cover details. Please contact Iress support to assist with this.
2 – I would need an example to be able to look into this further.
3 – There are currently about 20 datafeeds that supply Insurance data. Iress continues to work with Insurers to get more datafeeds. We currently have projects underway with Neos to get datafeeds for MLC Life & NobleOak which will be available prior to end of year. We are also in early stages of discussions with Metlife. Which other Insurers are you after?
Hi Rob,
1 - the policy came through only from the datafeed, have deleted and re-mapped/refreshed but it still comes back on with multiple lines and incorrect amounts but the insurer portal is correct.
2 - We have a ticket for this but neither the insurer or Iress could resolve. I can send you screen shots and an explanation?
3 - we are in New Zealand, so NIB, Southern Cross, Chubb Life, Resolution Life (who used to have one), Unimed and AIA (not Sovereign).
Thanks
- rob.borthwick2 months agoIress Team
Hi Carolyn,
If you can provide me the Iress Support ticket reference (ISD), I can take a look
- carolyn.pretorius2 months agoExploring Newcomer
Thanks ISD-23829
- rob.borthwick2 months agoIress Team
Thanks . Ill have a look at get back to you on this one later.
Re the Insurers.
- Resolution Life unfortunately decided that they will not continue the datafeeds going forward
Over the years, we have had discussions with several of those insurers, however it hasn't eventuated in them developing a datafeed. My recommendation is to contact your BDMs at those insurers, and keep pressuring them to do a datafeed.
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