Xplan Client Access Temp Passwords
Is there an underlying Client Access password default expiry timeframe even if not added in Settings? We have a number of clients unable to access getting the message "incorrect username or password".
2 Replies
- rainier.reyes
Advisely Team
Thanks for your question dianne.preece.0 ! Looking forward to seeing if our resident Xplan experts might have a solution.
- kenny.foo
Iress Contributor
Hi dianne.preece.0, there shouldn't be an expiry if that's what has been selected. There could be any number of reasons as to why they can't log in - best to raise this with the service desk team on Iress Connect, please provide an example with as much info as possible to help the team troubleshoot.
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