dianne.preece.0's avatar
dianne.preece.0
Valued Supporter
8 months ago

Xplan Client Access Temp Passwords

Is there an underlying Client Access password default expiry timeframe even if not added in Settings? We have a number of clients unable to access getting the message "incorrect username or password".

 

xplan

2 Replies

  • kenny.foo's avatar
    kenny.foo
    Icon for Xplan Expert rankXplan Expert
    8 months ago

    Hi dianne.preece.0, there shouldn't be an expiry if that's what has been selected. There could be any number of reasons as to why they can't log in - best to raise this with the service desk team on Iress Connect, please provide an example with as much info as possible to help the team troubleshoot.

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