Hi rainier.reyes , I also like the idea of mapping out the process and working out what parts of the process will be individual to the adviser or standardised across the business. This is especially important for us, having a Professional Year and it's something we've been talking about recently!
mat.tenison3 great idea! When we develop process maps we tend to focus on displaying swim-lanes for each role. This approach really easily helps define the hand-offs as well as duplication across the team as well.
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