How to code birthday greetings in XPLAN

Hi Everyone, we are looking for assistance in coding the birthday email for clients. We need help with setting up coding so that the birthday greeting shows only the client who is celebrating their b...

client engagement

clients

xplan

jessica.lamb
2 years ago
Hi ewkservice01 - great question!

Here is some code that will help you:

First Name: <:=$recipient.first_name:>

Use it like this:

Dear <:=$recipient.first_name:>,

Preferred Name <:=$recipient.preferred_name:>

Use it like this:

Hi <:=$recipient.preferred_name:>,

You can also add their surname as well:

Dear <:=$recipient.first_name:> <:=$recipient.last_name:>,

Dear <:=$recipient.preferred_name:> <:=$recipient.last_name:>,

You can even get fancy, and check if there is a preferred name first, then use the first name if there isn't a preferred name - use:

Dear <:if $recipient.preferred_name:> <:=$recipient.preferred_name:><:else:><:=$recipient.first_name:><:end:>,

Hope this helps. Don't forget you can insert Email Syntax by clicking the X icon in the tool bar and choosing the field you want to include.

P.s. Hope you are automating the Birthday Card to be sent via scheduler. If you not doing this, and manually sending it - let me know - I'll pop some pointers here on how scheduler can do it for you!

ewkservice01

Curious Observer

2 years ago

Hi Jessica, thanks for your assistance. Can you please let me know if it is possible to test the template within XPLAN so that we know that the coding is correct. Thanks!

jessica.lamb

Advisely Partner

2 years ago

ewkservice01 - I have been lobbying XPLAN to have an email test button within the template creation area! That would be a great feature to be able to select a client to test the email template on from the template build screen. I encourage you to lobby for this too!

In the meantime, there are two ways you can check your code:

1. Select Syntax Check from the template screen. This will show, and highlight your syntax to confirm there are no errors with the syntax itself

2. To ensure the right data pulls through into your email, you need to test this on a client. We recommend setting up a test client with a partner - Set their email address on XPLAN to be your email address. Click on the Partners Email address in XPLAN, load your template, and send. The email will come to you and should show the Partner First/Preferred name on the email you receive.

Hope this helps!

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