What is your number 1 requirement when it comes to managing Client Correspondence?

There is no shortage of correspondence and communications between an Advice Practice and their Client. This can come direct from the client, from their accountant, from fund managers not to mention t...

clients

compliance

policy

Advisely Board

2 years ago

Hi jessica.lamb , we're currently in the process of transitioning to a client portal which allows us to share documents and communications. It's been a slow burn over the last 6 months but starting to get some traction. The main issue or roadblock is client access and occasionally having issues using the portal itself. This is a big priority for us this year as ceasing all personal information over email is the end goal for security purposes. Hopefully in the not too distant future we will be 100% through the portal for document and data sharing with clients!

jenny.brown
Advisely Board
2 years ago
Great to hear mat.tenison3 we have trialled sharepoint links, but that hasn't been great.
We have recently trialled documents within XPlan client portal and it's working really well. With many of our clients already using the portal for their portfolio valuations it made sense to expand this and include document sharing both ways.
Whilst we've had a couple of teething issues, it seems to be a resounding success and helps with security.
Like you with a couple of exceptions for some of our older clients, I believe we will be 99% through the portal within the next couple of months.

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