Blog Post

Efficiency
1 MIN READ

Baselines, blind spots and black holes

Kim-Payne's avatar
Kim-Payne
Icon for Advisely Partner rankAdvisely Partner
2 years ago

In this video, client engagement expert Kim Payne explains the three critical stages for ensuring a positive client experience – and they have more to do with amusement parks than you might expect. 

Updated 2 years ago
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anne.graham's avatar
anne.graham
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2 years ago

Hi Kim-Payne - I really like your tips regarding client experience, especially the blackhole. It's so easy to be doing a ton of work for a client and forgetting to communicate with them! When I think of personal experience, there's nothing worse than crickets and not knowing what's going on. Love the Disneyland story as well ;)

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