In this video, client engagement expert Kim Payne explains the three critical stages for ensuring a positive client experience – and they have more to do with amusement parks than you might expect.
Updated 2 years ago
Version 3.0thanks Kim-Payne these are great tips to remind us to focus back on the client, like anne.graham has said, we often get so busy getting the work done for the client that we forget to check in and let them know what we've done. Time to tweak some of our processes.