I recently jumped onto Advisely to answer all your questions about Xplan Visualise and Client Portal.
Here are four of the most interesting conversations that came out of my AMA:
Q: Is there any plan to connect Visualise with Xtools+? Is there (or could there) be a way to pull a scenario from Xtools+ to be shown in Visualise?
Visualise is built as a layer on top of Xtools+. When created, Visualise scenarios are available to view and edit in Xtools+. And Xtools+ scenarios are available to view and adjust in Visualise.
The main thing to be mindful of is that the Xtools+ scenario needs to be added to your Case to make it accessible in Visualise.
Q: In Visualise, is the portfolio average return just based on the primary client? Or the client & partner together? Where does that come from?
If you have included the client & partner in your scenario, then it will include both.
The average return is based on the average return at the start of the projection. The assets included in the calculation are:
- Financial Assets held under Individual
- Accumulation Super
- Untaxed Super
- Financial Assets held by SMSF
Note: Properties and assets held by Companies and Trusts are excluded.
Q: If a client had multiple entities e.g. trusts, companies, SMSFs, could you see all of the assets at the same time in the Client Portal?
Regarding the single view of assets, you can see investment assets across entities on a single screen. Where your question may relate to assets recorded in Client Focus, in the balance sheet you can only view these assets (and liabilities) on a per-entity basis.
You can, of course, provide comprehensive custom reports to your clients to generate this data in a format that best suits your needs.
Q: We are planning on enabling 2FA on our Client Portal after successfully transitioning most clients over to it earlier this year. What do we need to consider before we do this, given that many of our clients travel overseas and will need to be able to access their 2FA code either via email when travelling or locally via SMS? Do we need to have a country code recorded for all client mobile phone numbers?
A very timely callout, as we have seen a marked increase in 2FA use for the Client Portal in 2024 and expect that to continue for the foreseeable future.
Yes, 2FA does require the country code to be added against the mobile phone record. This is irrespective of where the client is. You must also ensure that 'Preferred SMS Mobile' is set; otherwise, the user will not be presented with the option to enrol this device.
Client Portal has always required users to have a preferred email address, so that is an additional option available to clients.
And while authenticator apps are not yet available for Client Portal clients, it is another consideration that we would like to introduce.
If you want to know more about using Xplan Visualise and Client Portal more efficiently, head over to the discussion forums and ask a question—don’t forget to tag me at lachlan.fuller!
Iress Contributor
