What are the top 3 things you do in your practice to provide a great client experience?

I loved Kim-Payne 's latest video on Baselines, blind spots and black holes in the client experience. It can get so overwhelming to know where to start sometimes, focusing on those moments that really matter is a great approach. Have you watched the video?  I'm keen to hear what top 3 things you do in your practice to excite and delight your clients?