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Advice Efficiency
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Baselines, blind spots and black holes

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Kim-Payne
Icon for Advisely Partner rankAdvisely Partner
15 days ago

In this video, client engagement expert Kim Payne explains the three critical stages for ensuring a positive client experience – and they have more to do with amusement parks than you might expect. 




Updated 11 days ago
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1 Comment

  • Hi Kim-Payne - I really like your tips regarding client experience, especially the blackhole. It's so easy to be doing a ton of work for a client and forgetting to communicate with them! When I think of personal experience, there's nothing worse than crickets and not knowing what's going on. Love the Disneyland story as well ;)

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